Doll-Fashion

Except for pre-order items, orders selected for SF Express delivery will generally be arranged for shipment within 3–5 working days after payment is completed.

Pre-order items will be arranged for shipment within 3–5 working days after arrival; the actual shipment time depends on the arrival status.

If you fail to pick up your package on time or if SF Express is unable to contact you, your items may be subject to additional storage fees charged by the SF Express pickup center. Please contact our customer service team immediately to arrange for subsequent matters.
If you fail to collect your items within the specified timeframe for any reason, it will be considered a forfeiture of the purchased goods (hereinafter "forfeited items") and will be handled as follows:
Our company shall not be held liable or responsible for any failure to receive the purchased goods (regardless of whether they are out of stock or destroyed) or any other losses resulting from the forfeiture, and we reserve the right to recover any expenses incurred from the customer.

Generally, all confirmed orders are non-refundable and non-exchangeable.
In case of special circumstances, please contact customer service as soon as possible, and we will assist on a case-by-case basis.
Refund requests for shipped items and pre-order items will not be accepted for any reason.

Once payment is successful, the system will automatically send an order confirmation email to the email address provided in the order.

If you do not receive any email, please first try the following:
．Check your Spam/Junk folder.
．Verify that the email address provided is correct.
．Check if your mailbox has any blocking or filtering rules set up.
If you have checked the above and still have not received the email, please contact customer service:
support@lymoristore.com