1. All products do not come with after-sales service and are non-returnable and non-exchangeable.
  2. It is normal for product packaging boxes to get dented during transportation. Our company will not be held responsible if customers are dissatisfied with the condition of the outer box, and this shall not be used as a reason for return or refund.
  3. We are not responsible for any official defects in dolls/products, such as missing hair, missing accessories, glue stains on hair, uneven blush, minor staining, tangles, etc.
  4. Once an order is confirmed, refunds or exchanges of product styles are not allowed unless the item is out of stock.
  5. All pre-order items are subject to potential delays. The final release date is subject to the official website; please stay tuned for relevant official announcements.
  6. Except for supply issues, refund requests due to shipping delays or extended waiting times will not be accepted.
  7. Our company is not responsible for any problems or losses caused by the courier company during transit; customers may not use such issues as a reason for return or refund.


  1. Customers in Hong Kong:
    Shipping fees apply if free shipping requirements are not met. Generally, we use SF Express, and you may choose "Freight Collect" or have the shipping fee calculated automatically by the website.

  2. Overseas/Mainland China Customers:
    For SF Express, you may choose "Freight Collect" or have the shipping fee calculated automatically by the website. This option is not applicable to consolidation warehouse addresses.

  3. We currently only offer direct delivery via SF Express (Hong Kong), and each order can only be sent to one location.

  4. If a customer fails to pick up the parcel on time or SF Express cannot contact the recipient, SF Express collection centers may charge additional storage fees. Please contact customer service immediately to arrange subsequent matters. If you fail to pick up the goods within the specified timeframe for any reason, it will be deemed as abandonment of the purchased goods ("Abandoned Goods") and handled as follows: Our company bears no responsibility for any inability to obtain the purchased goods (regardless of whether it is due to final stock shortage or destruction) or any other losses resulting from the abandonment, and we reserve the right to recover any expenses incurred from the customer.


Customer Service Contact:
WeChat: lymoristore
Email: support@lymoristore.com
WhatsApp: 51119556
Line: lymoristore

Shipping Timeframe for Hong Kong

  • After placing an order, in-stock items will be shipped within three to five business days; pre-sale items will be shipped within three to five business days after they arrive.
  • Follow-up information will be provided via email after shipment. Delivery time varies depending on your location. 

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