Refund policy

Purchasing Notice / Refund Policy:

1. All products do not come with after-sales service and are strictly non-returnable and non-refundable.
   
   
2. Packaging boxes of the products may experience dents during transportation, which is considered a normal condition. The Company shall not be held liable if customers fail to receive items with pristine outer boxes, and this shall not serve as a reason for return or refund.
   
   
3. We assume no responsibility for any official manufacturer defects in dolls/products, including but not limited to missing hair, missing accessories, glue stains on hair, uneven blush application, minor color bleeding, or tangled hair.
   
   
4. Once all orders are confirmed, refunds or exchanges for other product styles will not be accepted, except in cases where we are unable to supply the goods.
   
   
5. All pre-order items carry a risk of delay. The final release date is subject to the official website announcement; please pay attention to official updates.
   
   
6. Except for stock supply issues, refund applications will not be accepted due to waiting times being delayed or too long.
   
   
7. The Company shall not be held liable for any issues or losses caused by courier/shipping companies during transit, and this shall not serve as a reason for return or refund.